Not in love with your new purchase and request order
modifications? Please contact our customer service team, we’d be more than
happy to help you sort your issue out and find the best solution!
IMPORTANT NOTE
Since your order is printed just for you, we aren’t responsible
for refunds or exchanges due to incorrect fit issues. Buyers assume all risks
when choosing the variant and size of their purchase. To better help you choose
the right size, we have provided a size chart on each product page.
Order Modifications
Within 24 hours since your order placement, you can contact our
customer service team and request an order modification.
After that time frame, we’ve already started working on your
order and you’ll no longer be able to modify it.
Order Cancellation
If you would like to cancel your order, please make sure to
email us at contact@neogla.com .
1. Within 12 hours from the purchasing time: please be well-informed that 10%
of your total order value should be charged for a shipping label and a
transaction fee on Payment Gateway.
2. Within 12-24 hours from the purchasing time: please be well-informed that
30% of your total order value should be charged for management, processing, a
transaction fee on Payment Gateway and other process fees.
3. Every cancellation request made later than 24 hours, we’ve already started
working on your order and you’ll no longer be able to modify or cancel it.
Damaged/Incorrect Order
At Demo, we are doing our best to ensure product quality and
order accuracy. However, it might rarely happen that you receive a damaged
item, poor-quality printing or incorrect product. If the case happens to you,
we guarantee 100% satisfaction by offering you a free replacement order or a
refund on the affected items.
All we need is your order number and a clear photo showing
either the incorrect item, the poor quality of the print or the damaged area of
the item. Please email us at contact@neogla.com and our helpful support staff
will organize a reprint or a refund for you!
Noted:
+ We are using All-over printing technology. It means that all
of our designs were printed on 100% polyester material. Therefore, we DO NOT
offer a refund if the issue is related to the material.
+ We have already added a size chart to every product’s
description. Therefore, we DO NOT offer a refund if you choose a size not fit
for purpose.
Return policy
Because all products are personalized, we DO NOT offer return.
But if the order was damaged or incorrect, we will offer refund or resend.
Order not received
If your item has not arrived within 60 days after your order
placement, kindly contact us at our Contact Us page for a free replacement
order or a full refund of your purchase.
Please note that this policy is not applied if you provide us
with incorrect shipping information on your order(s) and/or missed parcel
deliveries. Also, it takes approximately one week – three months to receive
your parcel back for re-dispatch depending on the shipping arrangement.
Modified details should be sent to our email contact@neogla.com in the prompt time.
Shipping delay during Covid-19
The consequences of this pandemic are enormously spreading out
the entire world, especially with logistic companies, who can not ensure the
prompt delivery time. Therefore, we do hope to receive your understanding of
the late shipment. During this time, we will make our efforts to urge the
shipping courier to fasten the procedure at the highest. Please note that it
might take an extra period of 14-20 days longer than usual.